Refund Policy - SoftMails Software

We recommend you to carefully read SoftMails Software refund policy.

Highly Recommendation: Use trial version before you buy

SoftMails Software always deliver high quality software and services to our client all over world and SoftMails always believe in delivering customer satisfactory, quality and reliable software. In the field of data recovery, We always fight to serve 100% satisfactory solutions and services. For this achivements, we ( always advise to our valued customers to first go with our FREE DEMO VERSION of the software to know the accurate processing and software working scenario. The demo version of software is completely free for every users like- Home User, Coroprate User and for Enterprise Users. So anyone can take the facility of demo version software by free downloading from our corporate website (, repairing files, previewing and also get some limited conversion facility. The complete file saving/ conversion facility is only difference between demo version and full version.

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Issues Resolutions & Refund Situation

Refund Situation: You can file refund applicaton when DEMO version software represents a feature and the FULL version software fails to perform that feature.

Issues Resolutions: Before filing refund application, you must connect with our technical support staff and asks for resolution. In some cases, our technical support team advise our customers to send their appropriate file to our labs via Email on or via secure FTP transfer. So that our technical support engineer's can analyse your provided file and send you the proper solution. We never revealed any sigle bit of our customer's data to anyone in any condition and keep confidential guarantee. Once our support team send resolutions to our customers, then immediatly disposed all files from our lab.

If our technical support team fails to provide resolution, then our support team approach to refund your money (excluding shipping/handling/commission/TAX) by our sales team. The refund money appears in your credit card account within 30-days of purchase.

Refund NOT Consider - SoftMails is not responsible for any one of the following statements:

  • If you change your mind or thought after placing the order
  • After ordering, you think, you have purchased wrong product and need to be refunded.
  • Misdirect or lost SoftMails Order fulfilment email.
  • Due to any reason if downloading or the activation mail is bounced by the sender or receiver mail server.
  • After purchasing and then done with the process and now you no longer have the requirement of software.
  • Any problem related to operating the software after purchasing.
  • If the software you purchased is not compatible to the platform you are working with.
  • If there will be any delay due to weekend process.
  • If the basic requirements are not be supported by the machine you are using and you are unable to use the software.
  • Delay in software license processing
  • Requesting refund after 30 days of the purchased item
  • You are saying Invalid licensing details provided by our sales team but if it shows valid in our test lab

Refund is not Permissible in the following case

  • If the software become unsuccessful to execute the process promised and likewise any other software in the market also unable to execute the same process, then refund will not be initialized but if other software can then refund can be claimed
  • Without performing the demo version first, refund cannot be claimed
  • When file Uploading to our FTP server is fail
  • client unable to upload their files in case of failure in software
  • If operation of tool is performed 40% successfully by any of our software, then also refund cannot be claimed.

Refund Circumstances

  • If our support team fails to fix issues.
  • Refund accepted when client purchased the same product repeatedly.
  • Not getting the download link to the software from the company side within 24 hours of your purchase.
  • Software error or installation fails due to glitch in software after test

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